Please read these terms carefully before making a reservation
These Terms and Conditions ("Terms") govern the booking and use of services provided by Hotel Roses Strasbourg, located at 7 rue de Zurich, 67000 Strasbourg, France ("Hotel", "we", "us", or "our").
By making a reservation at our hotel, you ("Guest", "you", or "your") agree to be bound by these Terms. Please read them carefully before completing your booking.
Important: If you do not agree with these Terms, please do not make a reservation at our hotel.
Reservations can be made through our website, by telephone at +33 3 88 36 56 95, or by email at [email protected]. A reservation is considered confirmed only upon receipt of a confirmation email from the Hotel.
To guarantee your reservation, we require:
While we strive to accommodate all requests, room availability is subject to change. We cannot guarantee specific room types, views, or floor preferences unless explicitly confirmed in writing.
Guaranteed Arrival Time: Rooms are guaranteed until 6:00 PM on the day of arrival. If you expect to arrive later, please inform us in advance to avoid cancellation of your reservation.
Standard check-in time is from 3:00 PM. Early check-in from 11:00 AM is available upon request and subject to availability, with an additional fee of €20.
Standard check-out time is 11:00 AM. Late check-out until 3:00 PM is available upon request and subject to availability, with an additional fee of €20.
Check-out after 3:00 PM will be charged as an additional night at the current rate.
Upon check-in, all guests must present a valid government-issued photo ID (passport, national ID card, or driver's license) and the credit card used for the reservation.
Room rates are quoted in Euros (€) and are subject to change without notice. The rate confirmed at the time of booking will apply to your stay.
| Room Type | Starting Price | Max Occupancy |
|---|---|---|
| Single Room | €50/night | 1 person |
| Dual Standard | €60/night | 2 persons |
| Double Superior | €70/night | 2 persons |
| Triple Room | €80/night | 3 persons |
| Family Suite | €100/night | 5 persons |
We accept the following payment methods:
All rates include VAT (Value Added Tax) at the current French rate. A tourist tax (taxe de séjour) of €1.65 per person per night will be charged separately upon check-out.
Security Deposit: A security deposit of €100 may be required upon check-in for incidentals. This deposit will be refunded upon check-out, subject to room inspection.
For standard reservations, you may cancel free of charge up to 48 hours before the scheduled arrival date (before 3:00 PM local time).
Free Cancellation: Cancel up to 48 hours before arrival for a full refund.
Cancellations made less than 48 hours before the scheduled arrival date will be charged for the first night of the reservation.
If you do not arrive on the scheduled arrival date and have not cancelled your reservation, you will be charged for the full stay, and the reservation will be automatically cancelled.
Important: Special promotional rates, advance purchase rates, and packages are non-refundable and non-modifiable. No refunds will be issued for early departures or cancellations.
For group bookings (10 rooms or more), different cancellation terms may apply. Please refer to your group contract for specific terms.
In case of force majeure events (natural disasters, government restrictions, etc.), we will work with you to reschedule your stay or provide a full refund, regardless of the cancellation policy.
Date modifications are subject to availability and may result in rate changes. Requests for date changes must be made at least 48 hours before the original arrival date.
Room upgrades are subject to availability and may incur additional charges. Downgrades will be refunded at the difference in rate.
Extending your stay is subject to availability. Shortening your stay is subject to the cancellation policy outlined in Section 5.
Guests are expected to conduct themselves in a manner that does not disturb other guests or hotel staff. The Hotel reserves the right to refuse service or evict any guest who engages in disruptive, illegal, or offensive behavior.
Smoke-Free Hotel: Hotel Roses Strasbourg is a 100% smoke-free property. Smoking is prohibited in all guest rooms, public areas, and indoor spaces. Designated smoking areas are available outside the hotel. A cleaning fee of €200 will be charged for smoking in guest rooms.
Small pets (under 10 kg) are allowed upon request with an additional charge of €15 per night. Pets must not be left unattended in rooms and must be kept on a leash in public areas. Please inform us at the time of booking if you plan to bring a pet.
Children of all ages are welcome. Children under 3 years stay free when using existing bedding. Extra beds or cribs are available upon request (subject to availability and additional charges).
Guests are responsible for any damage to the room or hotel property caused during their stay. The Hotel reserves the right to charge for repairs or replacements at the current market value.
The Hotel is not responsible for lost, stolen, or damaged personal belongings. A safe is available in each room for valuables. Items left behind after check-out will be held for 30 days before disposal.
All services and amenities are subject to availability and may be modified or suspended without prior notice. The Hotel cannot be held liable for unavailability of services due to maintenance, technical issues, or other circumstances beyond our control.
Breakfast is served daily from 6:30 AM to 10:30 AM in the breakfast room. The breakfast buffet includes fresh pastries, bread, cereals, fruits, hot dishes, and beverages.
Complimentary WiFi is available throughout the hotel. While we strive to provide reliable internet access, the Hotel cannot guarantee uninterrupted or secure service.
The sauna is available for guest use from 7:00 AM to 10:00 PM. Children under 16 must be accompanied by an adult. Use at your own risk.
Private parking is available on-site for €15 per day. Parking spaces are subject to availability and cannot be reserved in advance. The Hotel is not responsible for vehicles or contents thereof.
To the fullest extent permitted by law, the Hotel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your stay.
The Hotel shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
In no event shall the Hotel's total liability to you for all claims arising out of or relating to your stay exceed the total amount paid by you for your reservation.
We are committed to protecting your privacy and personal data. Our collection and use of personal information is governed by our Privacy Policy and applicable data protection laws, including the GDPR.
By making a reservation, you consent to the collection, use, and sharing of your personal data as described in our Privacy Policy and Legal Notices.
For more information, please refer to our Legal Notices page.
In the event of a dispute, the parties shall first attempt to resolve the matter amicably through good-faith negotiations.
If amicable resolution fails, consumers may resort to the services of a consumer mediator. The recommended mediator is:
Centre de Médiation et d'Arbitrage de Paris (CMAP)
39 Avenue Franklin D. Roosevelt, 75008 Paris, France
Website: www.cmap.fr
These Terms shall be governed by and construed in accordance with French law. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Strasbourg, France.
The Hotel reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
We encourage you to review these Terms periodically for any updates.
Last Updated: January 15, 2024
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:
Hotel Roses Strasbourg
📍 7 rue de Zurich, 67000 Strasbourg, France
📞 +33 3 88 36 56 95
🌐 www.hotel3roses-strasbourg.com
Our reception is available 24/7 to assist you with any inquiries or issues during your stay.
By making a reservation at Hotel Roses Strasbourg, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.